Frequently Asked Questions

Choose your dates on any stay page and select “Continue to booking”. You will be taken to our secure booking system, where you can see the final price and complete your reservation. A booking is only confirmed when you receive a confirmation email from the booking system.

Please send us an enquiry with your dates and we will let you know what is possible for that stay.

Times vary by stay and are listed in the “Stay details” section of each stay page.

Ask us before you travel — it depends on the bookings either side of yours.

Each stay page describes its beach access. We only mark a stay as having direct beach access when it genuinely does.

Every stay page lists its verified amenities, grouped by type. If something you need is not listed, please ask before booking.

Look for the “Family-friendly” filter on the Our Stays page and check each stay’s family facilities, such as cots, high chairs and pool fencing.

See the “Getting there” information on our Destinations page and on each stay page. We are happy to help you arrange transfers.

Our Experiences page lists activities near each destination. Use the experience finder to filter by season, time and who you are travelling with.

Payments are taken by our secure booking system. The payment schedule for each stay is shown before you pay and in your confirmation.

Cancellation terms are shown on each stay page and in our Cancellation Policy. Please read them before booking.